Job Summary

The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

• Perform onsite dispatch for AV system break-fixing
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projects and hanging ceiling mounts
• Assist next level service technicians as needed
• Provide client training as needed
• Setup and troubleshoot various audio/video systems.
• Working within a team shift pattern set out by the AV Team Lead
• Performs other AV related tasks as directed by the client
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Travel to various job sites as required
• Occasional support for cover tech team for onsite backfilling – this includes meeting room set ups, troubleshooting, and live event support.
• Other duties assigned as needed

Skills and Abilities

• Effectively communicate with employees customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Analyse incidents and resolve them
• Knowledge of signal flow for audio video and control
• Knowledge of various AV equipments, including but not limited to, Crestron, Shure, Biamp, Cisco, Logi, QSC, etc.
• Programming capability (AMX/Creston/Etc.) - changes and troubleshooting, is a bonus

Education and/or Experience

• Minimum of 3-5 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Good communication of English with Cantonese & Mandarin as a bonus