WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

• The Service Solution Architect provides pre-sales engineering support with a focus on designing comprehensive managed services solutions for the life-cycle management of the customer’s AV & UCC Environment leveraging both AVI-SPL products and services as well as manufacturer’s solutions as needed, to develop a fit-for-purpose customer solution. 
• Working closely with the Services Teams, Service Solution Architect will lead a business engagement, developing a comprehensive roadmap, managing engagement artifacts, and effortlessly participating at all levels within an organization to build rapport and credibility

Day-To-Day Responsibilities:

• Responsible for creating business cases and establishing comprehensive roadmaps for Enterprise and Global Accounts
• Development and design of complex services solutions and as a trusted advisor help drive to achieve our customers’ entire collaboration objectives. The areas of responsibility and therefore expertise is including but not limited to:
• Budgetary and Detailed Proposal writing
• Statements of Work creation and Maintenance
• Customer Network Connectivity Design
• RFx repository creation and maintenance
• Proactively engages with Services Development team based on market intelligence and customer needs providing analysis for service improvement and development
• Proven internal business process knowledge of end-to-end customer life cycle support for Managed Services Solutions
• Facilitate the application of business architecture for business and IT value by developing and maintaining business capabilities of the enterprise
• Develops industry knowledge for mentoring of fellow Solution Architects and other engineering teams
• Respond to RFx activity from sales channels as needed at unpredictable volumes
• Attention to Detail: Keen attention to detail to ensure accurate equipment setup, cable management, and adherence to safety standards.
• Time Management: Ability to prioritize tasks, meet deadlines, and work efficiently in a fast-paced event environment.

• Other duties assigned as needed

WHAT WE’RE LOOKING FOR

Skills and Abilities:

• Ability to understand critical aspects of business transformation – Process, People, Technology
• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner. This may include managing deliverables of from various internal departments and external vendors to achieve customer objectives.
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot complex AV/UC network and connection issues

Education & Experience

• Minimum 5+ years’ experience in UC Solutions/Contact Center Applications/ Voice (IPT) and Video Conferencing Engineering
• Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent work experience
• Information Technology expert that can speak on multiple levels of technology to C-Suite
• Experience or Certifications equivalent to Cisco Certified Internetwork Expert or Business Architect Practice Expert is highly regarded
• Working Knowledge of all major UCC collaboration solutions and associated management platforms with relevant manufacturer certifications
  • Microsoft Teams
  • Zoom
  • Cisco WebEx
  • All major endpoint and interop solutions