Required Skills:

• Provide onsite support for visitors and executive level events 
• Communicate effectively with clients to identify needs and evaluate solutions 
• Ability to support and communicate with executive level clients (and higher) 
• Perform daily inspection and regular maintenance of hardware and software for internal platform 
• Execute regular preventative maintenance on all hardware 
• Diagnose network problems impacting one or many internal platform applications 
• Utilize remote access Mac, Linux, and Windows systems to control internal platform (via SSH, VNC; be able to navigate file systems on remote machines) 
• Work with Client Engineers to troubleshoot difficult internal problems 
• Adept in creating Technical Documentation 
• Ability to meet and exceed service deadlines

Preferred Skills:

• Bachelor’s degree and equivalent work experience
• Comfortable working with mobile device OS
• Experience working in video conferencing, video production, or post production
• Experience with G-Suite, Google Meet, Microsoft Teams, Zoom, and WebEx
• Knowledgeable with computer terminals and commands
• Experience with Google Workspace administration
• Excellent soft skill and readiness to demonstrate technology to high profile customers
• Experience with video displays and content management systems